The Trainer and Retention Executive is responsible for managing the full employee lifecycle including on boarding, training, retention, and off boarding.

The role ensures that employees are properly introduced, developed, supported, engaged, and exited in a structured, lawful, and dignified manner. This is a practical role requiring daily presence within departments and close cooperation with Managers of Departments.

Key Responsibilities

On Boarding and Induction

Manage the full on boarding process for all new hires from first day through confirmation

Deliver structured induction programmes covering company culture, standards, policies, and conduct

Coordinate departmental on boarding plans with Managers of Departments

Ensure all documentation, training schedules, and probation objectives are in place from day one

Conduct regular check in meetings during the probation period

Identify early performance or behavioural issues and intervene promptly

Confirm readiness for confirmation in coordination with Managers of Departments

Training and Development

Design and deliver induction and ongoing training programmes

Prepare annual training plans in coordination with Managers of Departments

Deliver internal training sessions on service standards, compliance, leadership, and operational procedures

Coordinate external training providers where required

Maintain accurate training records for audits, inspections, and certifications

Assess training effectiveness and continuously improve content and delivery

Retention and Employee Engagement

Monitor staff turnover and identify early indicators of attrition

Conduct structured exit interviews and prepare retention analysis reports

Develop and implement retention initiatives with Managers of Departments

Support managers in addressing staff dissatisfaction, absenteeism, and performance concerns

Lead employee engagement initiatives and internal communication activities

Promote a workplace culture based on respect, accountability, and performance

Off Boarding and Exit Management

Manage the full off boarding process following resignation or termination of employment

Conduct formal exit interviews in a professional and structured manner

Ensure return of company property, removal of access, and system clearance in coordination with IT and line management

Coordinate final pay, leave balances, and statutory documentation with Payroll and HR

Analyse exit data to support retention strategy and management reporting

Ensure exits are handled with dignity, order, and full legal compliance

Maintain professional alumni relations where appropriate

Interview Governance and Safeguards

The Trainer and Retention Executive may independently conduct on boarding interviews, probation reviews, and standard exit interviews as part of the normal employment lifecycle

In cases involving disciplinary termination, senior management exits, legal exposure, or reputational risk, interviews must be conducted jointly with the relevant Manager of Department and or HR Manager

Where a conflict of interest exists, a second interviewer must be appointed

All interviews must be formally documented and retained in line with company policy and data protection requirements

Performance and People Support

Support performance appraisal processes across all departments

Coach supervisors on people management, communication, and conflict handling

Identify high potential employees and support internal succession planning

Act as a trusted HR contact for staff matters relating to development and growth

Compliance and Reporting

Ensure all on boarding, training, retention, and off boarding processes comply with internal standards and regulatory requirements

Prepare monthly and quarterly reports on training coverage, probation outcomes, staff turnover, and exit trends

Support HR audits, inspections, and internal reviews related to people management

Required Experience and Skills

Minimum three years experience in training, human resources development, hospitality, retail, or operations

Strong communication and presentation skills

Excellent interpersonal skills with the ability to influence at all organisational levels

High emotional intelligence and sound judgement

Highly organised, detail focused, and self motivated

Fluent in spoken and written English

Working knowledge of HR systems is an asset

Personal Attributes

Firm yet fair in approach

Credible and consistent

Calm under pressure

Resilient and disciplined

Genuine commitment to people development and standards

Key Performance Indicators

Training completion rate

Probation success rate

Reduction in staff turnover

Time to productivity for new hires

Employee engagement scores

Internal promotion rate

Compliance and quality of off boarding documentation

Trainer and Retention Executive

Job Description