Role Overview

Are you already based in beautiful Malta and looking to advance your customer service career within a professional environment?

We are seeking German & English-Speaking Contact Centre Agents to join our team on-site in Malta. In this role, you will act as a key point of contact, providing essential and high-quality support to customers while utilizing your multilingual skills daily.

Key Responsibilities

Provide essential customer support and assistance by handling inquiries effectively.
Deliver professional, clear, and empathetic service to ensure high levels of customer satisfaction.
Troubleshoot and resolve general customer queries in both German and English.
Maintain accurate records of customer interactions within internal systems.

Requirements

Location: Must be a local candidate currently residing in Malta (Note: No relocation support is provided for this position).
Languages: High proficiency in both German and English (written and spoken).
Skills: Excellent communication, problem-solving abilities, and a strong customer-centric mindset.

Work Schedule & Location

Location: On-site facilities in Malta, surrounded by the vibrant culture and warm climate of the Mediterranean.
Schedule: Monday to Friday (Enjoy your weekends completely free!).
Working Hours: 09:00 AM to 06:30 PM.

Compensation & Additional Benefits

We offer a structured financial package designed to reward your performance and tenure, featuring:

Competitive Hourly Base Salary: A progressive hourly wage structure that increases after your first month, scales up significantly upon passing your probation period, and continues to grow based on your performance at the 12-month and 18-month milestones.
Language Allowance: An additional fixed monthly allowance of €250, unlocked right after you successfully complete your initial training period.
Performance Bonus: Opportunity to earn an annual bonus of up to €2,000 (pro-rated and distributed quarterly), eligible immediately upon passing your 6-month probation period.
Full initial training provided by the company to ensure your success on the project.

German Contact Centre Agent – Malta

Job Description