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The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner
Assist the night auditor in analysing the revenue of the hotel
Answer guest inquiries about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
Complete any required reporting (financial and non-financial)
Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
Deal with any issues arising on shift and report to the Front Office Manager
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

At least 2 years’ experience working in a similar position
Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
Ability to work on a variable schedule including weekends and holidays
Ability to integrate and work well in a team environment
Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
Good telephone persona with a friendly and helpful demeanour
Possess an eye for detail and ability to work under pressure
Strong written and verbal communication skills
Strong problem solving and trouble shooting skills
Self-motivated with the ability to work in a fast-moving environment

Day/night Receptionist

Job Description