Job Description

Overview

We are seeking an individual to act as the local People Operations lead for your location, owning delivery of People Operations and providing hands-on advisory support to our People.

The role combines operational accountability and business partnering, ensuring People processes are delivered effectively, employees have a positive experience, and the business is supported with compliant, streamlined and commercially appropriate people solutions.

Responsibilities

People Operations

Own the delivery of People Operations within the location, ensuring quality and consistency
Act as the primary escalation point for People-related operational issues
Act as a coach to managers
Ensure effective execution of core processes (onboarding, lifecycle changes, exits etc)
Ensure alignment with global standards and governance
Identify opportunities to improve efficiency, processes, and employee experience locally

Business Partnering & Advisory

Build strong relationships with business leaders and managers in your location
Act as a trusted advisor on people-related matters
Coach managers on leadership capability, team effectiveness, and people management
Support workforce planning, including headcount planning and organisational design

Talent, Performance & Engagement

Support delivery of performance management processes (goal setting, reviews, feedback cycles)
Partner with managers to identify and develop talent within the business
Support engagement initiatives and action planning based on employee feedback
Coordinate with central team on development and learning initiatives

Recruitment & Workforce Delivery

Partner with global Recruiter to deliver recruitment for the location
Work with managers to prepare role profiles, and ensure effective and timely hiring processes
Screen candidates, conduct interviews, and provide hiring recommendations
Ensure adherence to recruitment processes, governance, and employer branding standards

Employee Relations and Compliance

Advise and support managers on employee relations issues, including performance, conduct and grievances
Ensure compliance with local employment law, internal policies, and governance standards
Manage sensitive issues with confidentiality and professionalism
Escalate complex or high-risk cases where appropriate

Change Management

Support the implementation of organizational changes at a local level
Guide managers through change processes, ensuring clear communication and minimal disruption
Help maintain engagement and stability during periods of change

Data and Insights

Use data to identify trends and inform decision making
Monitor key HR metrics such as absenteeism, turnover, and engagement, and recommend actions to address trends
Provide insights to both local leadership and central People team
Support reporting requirements as needed

Reward

Support the delivery of annual Reward processes (e.g. pay review, bonus)
Act as payroll contingency when required
Support the promotion process
Contribute to and support adhoc Reward projects as required

Qualifications

Experience supporting business leaders and manging ER cases
3-5 years generalist HR experience
Proven ability to build strong relationships with senior leaders and influence decision-making
Experience leading and managing HR projects and initiatives from conception to implementation
Ability to work effectively in a fast-paced environment and manage multiple priorities

Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.

People Operations Manager

Job Description