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Senior Cleaning Operations Executive

Commercial & Domestic Cleaning Department | OZO Group

OZO Group is seeking a highly organised, proactive and results-driven Senior Cleaning Operations Executive to join our Commercial & Domestic Cleaning Department.

The successful candidate will work closely with the Head of Department, taking responsibility for daily operational coordination, staff scheduling, client communication and administrative support.

Key Responsibilities:

•⁠ ⁠Plan, prepare and manage daily and weekly cleaning schedules across multiple client locations.

•⁠ ⁠Coordinate staff allocations, replacements, absences and last-minute operational changes.

•⁠ ⁠Respond promptly to unexpected staff absences, including arranging urgent replacements to ensure continuity of service.

•⁠ ⁠Act as a key point of contact for clients, managing requests, enquiries and operational concerns.

•⁠ ⁠Maintain effective communication with cleaning personnel, supervisors and clients.

•⁠ ⁠Monitor service delivery and follow up on outstanding operational matters.

•⁠ ⁠Prepare and maintain timesheets, operational reports and departmental documentation.

•⁠ ⁠Assist with quotations, service requests and general administrative duties.

•⁠ ⁠Support the Head of Department in maintaining service standards and improving operational efficiency.

Requirements:

•⁠ ⁠Previous experience in operations coordination, scheduling, administration or a similar role.

•⁠ ⁠Experience in cleaning, facilities management or a service-based industry will be considered an asset.

•⁠ ⁠Strong organisational, communication and problem-solving skills.

•⁠ ⁠Ability to work independently, make decisions and manage unexpected operational challenges.

•⁠ ⁠Excellent multitasking and time-management skills.

•⁠ ⁠Proficiency in Microsoft Office, particularly Excel and Outlook.

•⁠ ⁠Excellent command of English.

•⁠ ⁠A proactive, responsible and solution-oriented attitude.

Operational Flexibility

This is a dynamic operational role that requires flexibility beyond standard office hours.

Due to the nature of cleaning services, unexpected situations may arise during evenings, weekends or outside normal working hours. These may include last-minute sick calls, staff unavailability or urgent client requirements.

The successful candidate must be willing and able to respond to such situations promptly, coordinate necessary replacements and ensure uninterrupted service delivery, in line with agreed out-of-hours arrangements.

What We Offer

•⁠ ⁠A rewarding role within an established and growing organisation.

•⁠ ⁠The opportunity to work closely with departmental leadership.

•⁠ ⁠A dynamic and supportive working environment.

•⁠ ⁠Opportunities for professional development and career progression.

•⁠ ⁠A competitive remuneration package commensurate with experience.

Senior Cleaning Operations Executive

Job Description