Overview

We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities

Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
Maintain and update the corporate equipment fleet, including assisting in procurement processes
Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
Keep accurate records of issued equipment in 1C
Prepare and configure equipment for corporate use
Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
Troubleshoot application and system software issues on user devices
Conduct primary diagnostics of hardware and software problems
Install licensed and free software on corporate equipment
Provide support with printers and printing services
Maintain up-to-date technical documentation in line with IT processes and services.
Escalate hardware/software issues to service providers when required
Coordinate with contractors (service centers, cartridge refilling services, etc.)
Assist in sourcing equipment that complies with corporate standards in local and global markets
Participate in the testing of new IT services (functional validation, data input)
Restore operating systems on employee devices after crashes or failures
Configure access to banks, electronic document signing systems, and state or specialized portals
Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience:

Strong knowledge of MS Windows operating systems
Understanding of the basic principles of antivirus protection
Understanding of the fundamental security concepts of MS Windows operating systems
Minimum 1 year of experience working with Windows systems in a corporate environment
English proficiency level B1 or higher.

Nice to have:

Experience with MS Active Directory
Experience with Group Policy management
Knowledge of Apple (macOS) and/or Linux systems
Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
Experience working with Jira/Confluence
Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
Scripting experience with PowerShell
Basic administration of Windows Server
Practical experience in structured cabling (SC) installation
Skills in IT asset accounting and inventory management.

Our Benefits:

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

IT Support Engineer L1

Job Description