Job Description

Our client, a well established company within Malta’s automotive sector, is currently seeking a Automotive Customer Service Advisor to join their team.

Recruiting applicants already residing in Malta.

Key Responsibilities

Serve as the main point of contact for customers throughout the service process.
Understand customer needs and coordinate servicing and repair requirements.
Liaise with technicians and the workshop to ensure work is completed efficiently.
Keep customers updated and follow up on outstanding service requests.
Manage job cards, customer records, and service documentation.
Inspect vehicles upon arrival and before customer handover.
Handle customer concerns and complaints, ensuring proper follow up.
Support warranty procedures and ensure required processes are followed.
Identify opportunities for additional servicing and maintenance.
Assist with invoicing, payments, and cash handling.
Monitor pending jobs and ensure timely completion.
Maintain effective communication with customers, colleagues, and management.

Requirements

Previous experience in a customer facing or service oriented role.
Fluent in English and Maltese (written and spoken).
Automotive industry experience is considered an asset.
Strong communication and customer relationship skills.
Excellent problem solving and follow-up abilities.
Good organizational skills and attention to detail.
Ability to manage multiple tasks and work effectively with different teams.
Proactive attitude, willingness to learn, and strong sense of responsibility.

Benefits

Competitive salary package.
Training and professional development opportunities.
Career progression within the automotive sector.
Health insurance and additional employee benefits.
Employee discounts and referral incentives.
Ongoing performance feedback and development support.
Collaborative working environment.

Salary: €25,000 per year

Automotive Customer Service Advisor (Maltese Speaking Required)

Job Description