Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece

Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours

Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket, airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

Provide high-quality customer service in German via phone, email, and chat
Assist customers with general inquiries, product and service information, orders, and account-related requests
Handle customer concerns and complaints professionally, providing timely and effective solutions
Accurately document customer interactions and update records using CRM and customer support systems
Deliver friendly, professional, and solution-oriented support throughout the customer journey
Collaborate with internal teams to resolve customer issues efficiently
Follow company procedures, service standards, and quality guidelines
Maintain high levels of customer satisfaction and service quality

What We Are Looking For

C1/C2 level German
English proficiency at B2-C1 level for training and internal communication
Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
Excellent communication and problem-solving skills
Customer-oriented, professional, and solution-driven mindset
Comfortable working in an international and dynamic environment

What We Offer

International and dynamic working environment
Structured onboarding and training process
Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Apply now and start your international career as a German-Speaking Customer Service Advisor in Athens, Greece.

German-Speaking Customer Service Advisor

Job Description