Spa Assistant Manager

We are looking for an experienced and motivated Spa Assistant Manager to support the daily operations of our spa, ensure excellent customer service, and assist in managing and developing the spa team.

The Spa Assistant Manager will support the Spa Manager in ensuring the smooth and efficient running of the spa while maintaining high standards of service and operational performance.

Main Responsibilities

Assist the Spa Manager with daily operations and team supervision.

Ensure excellent customer service and guest satisfaction.

Monitor staff performance, attendance, and daily schedules.

Support the achievement of sales, retail, and operational targets.

Handle guest enquiries, complaints, and requests professionally.

Ensure treatment rooms, reception, and spa facilities meet company standards.

Assist with stock control, inventory management, and product orders.

Support staff training, development, and performance improvement.

Ensure compliance with company policies, hygiene, and health and safety procedures.

Prepare operational reports and assist with administrative duties.

Requirements

Previous experience in spa, wellness, hospitality, or a similar supervisory or management role.

Strong leadership, organisational, and problem-solving skills.

Excellent customer service and communication skills.

Good computer skills and experience using booking or management systems.

Sales-oriented approach with the ability to achieve targets.

Ability to work independently and as part of a team.

Very good command of English.

Applicants must be available to work flexible hours, rotating shifts, weekends, and public holidays according to operational requirements. Competitive salary based on experience, performance incentives, continuous training, and career development opportunities.