Shift Leader

The Shift Leader must be an organized and enthusiastic person who enjoys working in a fast-paced environment. The Shift Leader should demonstrate and ensure the highest level of courteous and efficient service to ensure patrons feel welcome and that their needs are always attended. Responsibilities: -Build and maintain positive client and customer relationships -Plan, supervise and control various operations whilst workingclosely with the direct manager -Ensure that the service team is well managed -Ensure that a high quality of product and service is maintainedin the venue to ensure guest satisfaction and safety -Complete daily operational tasks in a timely manner -Conduct briefing meetings with restaurant personnel -Ensure that restaurant employees are in proper uniform andadhere to the venue's appearance standards -Help foster a positive working environment for all workers andcheck in regularly to ensure employee satisfaction -Inspect facilities regularly and enforce strict compliance withhealth and safety standards -Oversee preparation of daily summary reports -Be knowledgeable of all services and products offered by therestaurant -Provide a two-way communication and nurture an ownershipenvironment with emphasis in motivation and teamwork -Resolve any customer complaints as needed -Suggest changes to operating standards to improve efficiency ofwork -Set departmental goals and create plans of action for achievingthem Qualifications & Assets: -At least 1 year experience working in a similar position -Ability to work on a shift basis including evenings, weekends,and public holidays -Ability to integrate and work well in a team environment -Ability to diffuse tense situations and resolve conflicts -Ability to make decisive decisions, delegate responsibilitiesand maximize resources -Excellent skills in Microsoft Office Suite, particularlyOutlook, Word, and Excel -Possess an eye for detail and ability to work under pressure -Strong leadership and organisational skills -Strong written and verbal communication skills -Strong problem solving and trouble shooting skills -Self-motivated with the ability to work in a fast-movingenvironment -Working knowledge of various computer software programs (MSOffice, restaurant management software, POS system)

Experience required: 12 months in a comparable hospitality role.

Please see the full vacancy for the benefits offered by Hugo's Group.