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We are seeking a motivated, professional, and service-oriented Duty Manager to join our luxury hospitality team. This role is ideal for an ambitious hospitality professional looking to develop their leadership skills within a prestigious boutique hotel environment.

The Duty Manager will support the daily hotel operations, ensure exceptional guest experiences, and assist departmental teams in maintaining the highest standards of service associated with luxury hospitality.

Key Responsibilities

Support the senior management in overseeing daily hotel operations and Food and Beverage outlets
Ensure smooth coordination between Front Office, Housekeeping, Food and Beverage, and other departments
Provide operational support to all F&B outlets during service periods, events, and high-volume operations
Deliver exceptional guest service and handle guest requests, feedback, and complaints professionally
Monitor service standards and ensure compliance with hotel procedures and brand expectations
Assist with VIP arrivals, guest relations, and special requests
Supervise shifts and support team members during operational hours
Prepare operational reports and communicate relevant updates during handovers

Requirements

Previous experience in hospitality, restaurant operations, front office, or hotel operations preferred
Qualification in hospitality management or a related field is considered an asset
Strong communication and interpersonal skills
Passion for guest service and operational excellence
Excellent organisational and problem-solving abilities

Duty Manager

Job Description