Scope, Purpose and Objective

The Food & Beverage Manager Assistant supports the Food & Beverage Manager with the daily operation of the hotel's restaurants, bars, events, banqueting, and other F&B areas. The role focuses on maintaining service standards, supporting the team, assisting with operational controls, and ensuring a positive guest experience.

Essential Duties & Responsibilities

Support the daily operation of all F&B outlets and events.
Ensure efficient, friendly, and professional guest service.
Check that outlets and event areas are clean, organised, and well presented.
Maintain high standards of table settings, presentation, and décor.
Assist with the smooth operation of banquets, meetings, and events.
Monitor service standards and address issues promptly.
Support the team in delivering a consistent guest experience.
Ensure employees follow hotel service standards, policies, and procedures.
Check that employees are well presented and maintain professional conduct.
Support staff training, coaching, and development.
Assist with staff scheduling and daily allocation of duties.
Monitor staffing levels and highlight any requirements to the F&B Manager.
Assist with controlling labour costs and operational expenses.
Follow established procedures for cash handling and daily cash checks.
Assist with stock control, ordering, receiving, and storage.
Monitor stock usage and help minimise waste and losses.
Ensure food, beverage, and operational costs are monitored effectively.
Support compliance with health, safety, hygiene, and hotel procedures.
Carry out regular checks of operational areas and report any concerns.
Complete required reports and maintain accurate records.
Communicate guest feedback, operational issues, and staffing matters to the F&B Manager.
Work closely with other hotel departments to support smooth operations.
Promote teamwork, professionalism, and a positive working environment.
Step in to support the team during busy periods and operational requirements.
Support the F&B Manager with the overall running of the department.

This Job Description is intended to provide an overview of the principal responsibilities and requirements of the position. It does not state or imply that these are the only duties to be performed. The employee may be required to undertake other reasonable, job-related duties as assigned by their Direct Superior.

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