Operations Monitoring Agent (Malta Based Candidates Only)

Our client, a well-established organization in Malta, is looking to strengthen its Operations team by hiring an Operations Monitoring Agent.

This role is well suited to a candidate with previous experience in Customer Service, Help Desk, Technical Support or a similar role, who is comfortable monitoring daily operations, handling technical issues and coordinating with different stakeholders. The successful candidate will support the smooth running of daily operations, ensuring service continuity and efficiency.

Recruiting applicants currently residing in Malta.

Key Responsibilities

• Track system alerts and technical issues through internal platforms, ensuring incidents are properly recorded and followed up.
• Coordinate with external maintenance providers and operational teams to resolve technical and service related issues.
• Monitor operational data, vehicle tracking and contractor performance against agreed service levels.
• Provide first line support to customers and business partners, assisting with operational and technical queries.
• Monitor site conditions, cleanliness, presentation and signage.
• Handle incoming calls and communications from different stakeholders.
• Monitor equipment remotely through CCTV and manage orders for operational supplies.
• Organize site visits and operational audits when required.
• Attend regular operational meetings.

Requirements and skills

• Previous experience in Customer Service, Help Desk, Technical Support or a similar role.
• Excellent written and spoken English.
• Good IT skills.
• Confidence handling phone calls and communicating with different stakeholders.
• Strong organizational and time management skills, with excellent attention to detail.
• Ability to work independently, use initiative and solve problems effectively.
• High level of integrity, confidentiality and commitment to quality.
• Willingness to work rotating 12 hour shifts, including nights and weekends.

Benefits

• Indefinite employment contract.
• Opportunity for professional growth.
• Opportunity to be part of a dynamic operational team.

Salary

€18,000 gross per year.

Apply Now!

Are you organized, proactive and comfortable working in a fast-paced operational environment? Join a dynamic team where you can develop your skills, take on new responsibilities and contribute to the smooth running of daily operations.