We are looking for German Support and sales Officers to join a growing team in Malta. This role will be on a Monday to Friday basis and its purpose is to support clients with existing products, whilst establishing needs to support the clients' as the company keeps growing.

Tasks

Provide professional customer service for inquiries about company products and services
Open client accounts according to guidelines
Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
Maintain in-depth knowledge of company products and services for accurate information
Identify selling opportunities based on customer needs
Handle card cancellation and blocking requests
Issue new cards and handle renewals
Process transactions and outgoing payments accurately in company systems
Adhere to company policies, security guidelines, and industry standards
Keep required records
Assist with data gathering through phone, email, and chat
Support invoicing and payment allocation according to company policies
Assist with administrative tasks following company instructions
Communicate and collaborate with country coordinators and other departments
Monitor loan repayments and allocate payments in records
Perform other ad hoc duties as assigned.

Requirements

Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
Native or fluent level of German along with a fluent level of English (both spoken and written)
Strong communication skills, both verbal and written
Computer literacy
Team player, eager to learn and grow within the industry.
Customer oriented
Willingness to learn and expand horizons

Benefits

Health Insurance
Paid Voluntary Overtime
Monday to Friday - no weekends
10% annual performance bonus
Salary increase after successful probation
Relocation package of up to 1000 Eur

Alpha Talent Solutions

German Speaking Customer Support Officers - Monday to Friday

Job Description