The Client Relationship Executive is responsible for managing the complete customer journey, from initial enquiry through quotation, order processing, supplier coordination, delivery, invoicing and after-sales support. The role also focuses on developing new business opportunities, generating sales leads, maintaining strong client relationships and representing the Company through networking and client meetings both locally and internationally.

Key Responsibilities

Customer Service & Client Relationship Management

Respond promptly and professionally to customer enquiries from both local and international clients.
Remain readily available to clients throughout the sales process.
Build and maintain strong relationships with existing customers.
Attend client meetings both on-site and remotely as required.
Provide excellent customer service to maximise client satisfaction and retention.

Quotations & Sales Administration

Prepare accurate customer quotations in accordance with client requirements and Company pricing.
Ensure quotations are issued within agreed timeframes, targeting a 24-hour turnaround.
Follow up on outstanding quotations and maintain updated quotation records.
Process customer orders accurately and efficiently.
Maintain an organised and up-to-date electronic filing system for quotations, orders and correspondence.

Order Processing & Procurement

Prepare and issue purchase orders to suppliers.
Verify all purchase order information prior to submission.
Monitor supplier confirmations and production timelines.
Liaise with suppliers regarding delivery schedules and any order-related issues.

Logistics & Delivery Coordination

Coordinate deliveries for both local and international orders.
Liaise with freight companies, couriers and logistics providers.
Monitor shipment progress.
Resolve delivery delays or logistical issues promptly.
Keep customers informed of delivery status where required.

Invoicing & Credit Control Support

Prepare and issue customer invoices in accordance with Company procedures.
Assist in monitoring outstanding customer balances.
Follow up overdue payments when requested.
Maintain accurate sales documentation and records.

Business Development

Develop relationships with prospective clients.
Promote the Company's products and services to expand the customer base.
Support sales growth initiatives and achieve agreed sales targets.

Networking & Representation

Attend networking events, exhibitions and trade shows.
Represent the Company professionally at all times.
Build relationships with suppliers, partners and potential clients.
Identify business opportunities arising from networking activities.

General

Maintain confidentiality of customer and Company information.
Ensure compliance with Company policies and procedures.
Support other departments where business requirements dictate.
Carry out any other duties reasonably assigned by Management.

Qualifications & Experience

Excellent verbal and written communication skills in English. Proficiency in Maltese is considered an asset.
Strong interpersonal, customer relationship management and negotiation skills.
Excellent organisational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Proficient in Microsoft Office applications, particularly Outlook, Excel and Word.
Previous experience using CRM, ERP or order management systems is considered an advantage but is not essential, as full training will be provided.
Self-motivated with the ability to work independently, while also collaborating effectively as part of a team.
Hold a valid driving licence that permits the holder to drive in Malta.
Have access to a reliable private vehicle for local business travel when required.

Client Relationship Executive

Job Description