As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.
What You'll DoYou will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.
Specifically, you will:

Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
Create and allocate all service jobs through Salesforce to the relevant field technician
Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
Reporting and monitoring of service calls, open call reports, and contract reports
Update customer database to maintain accurate information
Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.
What We're Looking For

Experience in a customer service role
Call centre experience will be highly regarded
An ability to build strong relationships with stakeholders
A good understanding of Microsoft Office suite
Experience using Salesforce would be highly regarded but not a must
The ability to think on your feet and learn quickly
You are a team player and love to work in a collaborative fast-paced environment

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Customer Service Representative (Australia)

Job Description