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Join Malta's Premier Hearing Centre

Veritas Hearing is seeking an organised, proactive and customer-focused Patient Experience Coordinator to join our growing team in St Julian's. This is a varied role suited to someone who genuinely enjoys helping people, thrives in a busy environment and takes pride in ensuring everything runs smoothly.

You will become the first point of contact for our patients, playing a key role in delivering an outstanding patient experience whilst supporting the day-to-day running of our premium private hearing clinic.

Key Responsibilities

Welcome patients warmly and professionally.
Manage appointments and clinician diaries.
Answer telephone, email and online enquiries.
Coordinate the daily operation of the clinic.
Maintain accurate patient records.
Process payments and administrative documentation.
Liaise with clinicians and patients.
Maintain the highest standards of organisation and professionalism.
Assist with occasional social media content creation.

About You

We are looking for someone who:

Enjoys working with people.
Has excellent spoken and written English.
Is exceptionally organised.
Can prioritise multiple tasks calmly.
Takes ownership and works proactively.
Has excellent attention to detail.
Is professional, friendly and approachable.
Learns quickly and enjoys responsibility.

Experience in administration, reception, hospitality, healthcare or customer service would be advantageous.

What We Offer

Monday-Friday working.
No evenings.
No weekends.
No public holidays.
Modern private healthcare environment.
Ongoing training and development.
Competitive salary.

Patient Experience Coordinator

Job Description