Role Description

This is a full-time, on-site role as a Hotel Front Office Executive at The Embassy Valletta Hotel. Your day-to-day tasks will include welcoming guests, assisting with check-ins and check-outs, handling reservations, ensuring a smooth guest experience, and providing exceptional customer service.

Qualifications

Strong interpersonal skills, with the ability to communicate effectively and professionally
Previous experience in receptionist duties, preferably in a hotel setting
Knowledge of reservation systems and processes
Proficiency in phone etiquette and handling guest inquiries
Excellent verbal and written communication skills in English
Ability to multitask and prioritise tasks effectively
Attention to detail and a strong focus on customer satisfaction
Experience in the hospitality industry is a plus
Good command of English, both spoken and written. Fluency in additional languages is a plus
A valid work permit

What we offer:

A competitive salary package
Longevity bonus scheme after completing 3 years of continuous service
Complimentary staff meals and uniforms
Employee Discounts via Cloudigo Premium app
Free Mental Health Support Services by Richmond Foundation
Preferential hotel rates all over the world with the Hotel Employee Scheme
Health and Wellbeing Scheme
A dynamic and supportive team environment
Continuous professional development and training opportunities
An opportunity to work at one of the trendiest and best-performing hotels in Malta

About Us
The Embassy Valletta Hotel is a stylish 4* superior hotel located in the heart of Malta’s historic capital, Valletta. Blending contemporary comfort with rich heritage, the hotel offers guests a unique experience with elegantly designed rooms, a panoramic rooftop restaurant and bar, a panoramic rooftop pool, conference facilities, and an in-house cinema. As part of a dynamic and growing hospitality group, The Embassy Valletta Hotel is committed to excellence, innovation, and delivering memorable guest experiences, making it an exciting place to build a career in hospitality.

Front Office Executive

Job Description