Location: UK Remote with travel to client sites

Reports to: Customer Success Director

Department: Customer Success

Employment Type: Full-time

About EBO

EBO is a pioneer in conversational AI, delivering solutions that transform patient engagement, streamline operational efficiency and enhance healthcare outcomes. With a growing international footprint, EBO’s AI-driven solutions integrate with healthcare systems and workflows to help organisations improve access, experience and service efficiency.

Role Overview

We are seeking a Healthcare Transformation & Adoption Lead to help healthcare organisations turn the implementation and expansion of EBO solutions into meaningful service change, sustained adoption and measurable improvement. We welcome applications from both clinical and non-clinical professionals.

This is a hands-on, customer-facing role focused on organisational change management, stakeholder engagement, service improvement, adoption and optimisation. Workflow redesign forms part of the role where needed; the priority is helping services successfully introduce and sustain new ways of working.

The successful candidate will lead transformation and adoption activity across an allocated portfolio of healthcare clients, supporting change from initial deployment through to wider organisational rollout and long-term use.

Working with operational, clinical, digital, administrative and service teams, the postholder will identify the people, processes and organisational changes needed for successful deployment. Some solutions require detailed workflow redesign; others need proportionate engagement, training and optimisation. The approach must reflect the customer and the solution rather than assume the same level of transformation for every deployment.

👉 Explore the role and apply: https://www.ebo.ai/job/transformation-adoption-lead/

Please note that only applications submitted through our website will be considered.

Healthcare Transformation & Adoption Lead

Job Description