Company Description G3 Group is a hospitality management company operating The Pergola Hotel & Spa, The Solana Hotel & Spa, and several restaurants and spas in the North of Malta. With roots in the hospitality industry dating back to 1982, the group emphasizes a strong sense of family and supportive management. G3 Group values trust, autonomy, availability, and attention to detail to ensure both team members and guests feel genuinely cared for. The organization runs a compact yet steadily growing operation that blends a long-term vision with dynamic projects. This environment offers opportunities for growth, learning, and active engagement in a vibrant hospitality setting.

Role Description The Front Desk Associate is a full-time, on-site role based in Malta, MT. This position is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and responding to guest inquiries in a professional and courteous manner. Day-to-day tasks include answering phone calls and emails, processing payments, maintaining accurate guest records, and coordinating with housekeeping and other departments to ensure smooth operations. The Front Desk Associate also supports guests with local information, addresses any concerns promptly, and contributes to a warm, efficient, and service-oriented front office experience. Availability for shifts that may include evenings, weekends, and holidays is required.

Qualifications

Candidates should possess strong customer service and guest relations skills, with a friendly and professional approach to handling inquiries and requests.
Candidates should possess effective communication skills, including clear spoken and written English; additional languages, such as Maltese or other European languages, are an asset.
Candidates should possess organization and administrative skills, including basic computer literacy, reservation management, and accurate record-keeping.
Candidates should possess problem-solving and conflict resolution skills to address guest issues calmly and efficiently.
Candidates should possess teamwork and collaboration skills, with the ability to coordinate with housekeeping, maintenance, and food and beverage teams.
Candidates should possess reliability and flexibility, including readiness to work in rotating shifts, weekends, and peak seasons.
Previous experience in front desk, reception, or hospitality roles is beneficial, as is familiarity with hotel management or reservation systems.
A secondary school diploma is required; further education or certification in hospitality or tourism is considered an advantage.

Front Desk Associate

Job Description