Aesthetix is a premier aesthetic clinic located in Iklin, Malta, specialising in advanced facial treatments, skin rejuvenation, and cutting-edge non-surgical aesthetic technology. We are looking for an articulate, welcoming, and highly organised Clinic Receptionist / Front Desk Officer to deliver a flawless front-of-house experience.

Key Responsibilities:

Deliver a warm, professional greeting to all clients upon arrival and ensure an exceptional clinic experience.
Manage appointment bookings, incoming calls, WhatsApp inquiries, and email correspondence efficiently.
Process client payments, issue receipts, and manage daily register reconciliation accurately.
Guide clients through digital onboarding, consent forms, and health questionnaires prior to treatments.
Assist with social media presence by capturing behind-the-scenes moments, short videos, and stories (Instagram/TikTok), and feel completely comfortable interacting on digital platforms.
Maintain a pristine, calm, and organised reception and waiting room environment at all times.
Assist clinic management with administrative support, inventory tracking, and client appointment reminders.

Requirements:

Proven experience in a front desk, reception, customer service, or hospitality role (experience in a clinic, salon, or luxury brand environment is a plus).
Fluency in English (spoken and written); knowledge of Maltese or Italian is advantageous.
Highly comfortable and creative with social media platforms (Instagram, TikTok) for capturing clinic content and engaging with the community.
Excellent communication skills with a polished, approachable, and customer-centric demeanour.
Proficient with computers, booking software, and online calendars.
Highly punctual, reliable, and impeccably presented.
Valid work permit or residency enabling legal employment in Malta.

What We Offer:

Full-time, indefinite contract in a modern, state-of-the-art clinic environment in Iklin.
Attractive salary package + performance bonuses.
Comprehensive initial orientation and continuous ongoing support.
Exclusive staff perks, including complimentary treatments and discounts on retail skincare.

Clinic Receptionist / Front Desk Officer

Job Description