Overview

We are seeking a motivated and skilled IT Technician to join our team and provide technical support for our clients. The successful candidate will work closely with senior IT staff to maintain and troubleshoot computer hardware, software, and network systems. A strong understanding of operating systems, hardware components, and network protocols is essential for this role.

Responsibilities:

Provide day-to-day IT and desktop support via telephone, email, remotely, or on-site.
Install and configure computer hardware, software, and peripheral devices.
Assist in maintaining and troubleshooting computer systems, printers, servers, and other network equipment.
Respond promptly to user requests for technical assistance and resolve issues in line with established procedures and SLAs.
Offer end-user support for software applications, including email and communication tools.
Document all technical support activities and update the knowledge base as needed.

Qualifications and Requirements:

A+ IT Technician certification is preferred but not mandatory.
IT-related diploma or higher certification is desirable.
1–2 years of experience in technical support or a related field.
Familiarity with Microsoft operating systems.
Knowledge of computer hardware components and troubleshooting techniques.
Experience with Microsoft Office and other productivity tools.
Excellent problem-solving and communication skills.
Ability to work both independently with minimal supervision and collaboratively in a team.
Strong organisational skills and keen attention to detail.
Valid driving licence required.
Successful candidates will be required to provide a recent Police Conduct Certificate as part of the pre-employment screening process.

Why Join Us?

This is a full-time position with opportunities for growth within Smart Technologies Limited, a leading technology solutions provider in Malta. We offer a dynamic and innovative work environment that fosters creativity, collaboration, and professional development.

If you are passionate about technology, thrive in a fast-paced environment, and possess a detail-oriented, team-first mindset, we encourage you to apply for this exciting opportunity.

IT Support Executive

Job Description