We are currently looking for a friendly, professional and enthusiastic Receptionist to join our vibrant team and be the first point of contact for customers visiting the store or reaching out by phone. The role combines excellent customer service with strong front-desk organisation, ensuring that customers receive a professional and friendly service while supporting the smooth day-to-day operation of the store.

The role

Welcoming customers in a friendly and professional manner, assisting with general queries regarding products, services and handling customer concerns or complaints with professionalism and courtesy.

Answering and managing incoming telephone calls, directing enquiries and messages to the appropriate department or team member, booking appointments on the respected sales team members calendar and monitoring and responding to general emails when required.

Processing cash and card payments accurately.

Assisting with general administrative duties including data entry, organising incoming mail and deliveries and ensuring information is recorded accurately and efficiently.

Maintain a clean organised and welcoming reception area, lobby and retail entrance, ensuring the front-of-house environment consistently reflects the professional standards of the store.

Requirements

Excellent communication skills (verbal and written) in English and Maltese.
Proficiency in Microsoft Outlook or similar email platforms.
Strong organisational and time-management abilities.
Customer service experience preferred.
Reliable, punctual and professional.

What we offer

A friendly and supportive work environment.
Opportunities for growth within a dynamic and expanding organisation.
Competitive salary and benefits for the right candidate.
Discounts from OK Group outlets.

Receptionist

Job Description