Our expanding health clinic in Ta’ Xbiex is looking for a FULL/PART-TIME Clinic Receptionist. Hours will include evenings and/or Saturdays.

In this key role, you will be responsible for the day to day running of the clinic.

Responsibilities include:

Meeting and greeting new patients in clinic
Booking of appointments via phone/email or other platforms
Providing information about our services in a clear manner (training will be given).
Maintenance, general tidiness and upkeep of the clinic (includes light cleaning duties)
Managing stock levels of medical consumables + ordering of supplies, stationery, business cards, notepads
Managing stock levels of items for sale
Direct phone answering +Answering of reception email + Answering of website chat, Facebook, Messenger and WhatsApp.

We utilise automated technology for appointment reminders, intake forms and online booking. It is essential that you are proficient in general computer and software use.

Advanced English certification, Cambridge C1 or higher, GCSE or higher
Knowledge of Maltese is an advantage but not strictly essential
Fast typing skills
Knowledge of Gmail, word processing, Google Drive and other Google Workplace features
Basic knowledge of spreadsheets
Experience in the use and knowledge of social media platforms (Facebook, Instagram, LinkedIn)
Uploading of invoices, bills and end of day closing.

Qualities we look for:

Great communication skills:

Polite, efficient and timely response to emails, phone calls and messages. Strong ability to communicate news to all staff, organise staff events and promote a positive work culture.

Empathy:

The ability to put yourself in other people’s shoes: show understanding, go the extra mile to accommodate patients who may be in pain.

Friendliness:

A smile is all it takes! You will have the opportunity to meet interesting people from all walks of life who often love a chat whilst they’re waiting for their turn to be seen.

Firmness:

You may need to ensure that certain policies are implemented, by using your own judgement in the situation whilst respectfully communicating in uneasy situations.

Attention to detail:

As the main person dealing with appointments, you must be the first to notice errors such as: mis-spelt and undeliverable emails, general booking errors, missing country code numbers, urgent patient requests and many more. You are expected to be autonomous and to take an active role in ensuring that all information entered is correct.

Punctuality:

We love to be punctual and patients rarely wait longer than 10mins for their appointment. As an advocate and promoter of this policy, punctuality should be one of your top priorities.

Smart appearance:

The front desk is the first point of contact and the first impression counts.

Clinic Receptionist

Job Description