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We are seeking a highly motivated and organised Student Operations Officer to join our Student Support Services team. This is a hands-on role focused on the day-to-day support of our international students, from their first enquiry through to their stay in Malta.

Key Responsibilities

Support the daily operations of the Student Support Services department, ensuring efficient and reliable service delivery.
Assist with accommodation arrangements for our students, acting as their main point of contact.
Handle student enquiries and concerns, providing timely and appropriate resolutions.
Liaise with academic departments and other stakeholders to align support services with student needs.
Contribute to improving support processes and overall student satisfaction.
Maintain accurate records and prepare reports on service performance and outcomes.

Requirements

Fluency in English and French is mandatory; a working knowledge of Italian is considered an asset.
A minimum of one year of experience in a similar role, ideally within the education sector or a related field.
A relevant qualification (diploma or degree) is an advantage.
Excellent organisational and multitasking abilities.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and other relevant software.
A proactive, problem-solving approach and the ability to work both independently and as part of a team.

What We Offer

Opportunities for professional growth and development.
A collaborative and supportive work environment.

Student Operations Officer

Job Description