At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

An exciting opportunity has arisen for a Guest Relations Executive within the Front Office Department of the Malta Marriott Resort & Spa, part of Marriott International and one of Malta’s leading 5-star hotels.

The Guest Relations Executive is responsible for ensuring a positive and memorable guest experience by providing personalized service and handling guest requests, feedback and concerns professionally. The Guest Relations Executive must demonstrate excellent communication skills, a proactive attitude and a commitment to guest satisfaction, working closely with all departments to ensure service excellence throughout the guest journey.

ESSENTIAL FUNCTIONS:

Deliver exceptional guest service and handle guest requests, feedback and complaints.
Build positive relationships with guests, including VIPs and long-stay guests.
Promote hotel facilities and services to enhance the guest experience.
Prepare VIP amenities and coordinate guest preferences with relevant departments.
Support Front Office operations and maintain effective communication across the hotel.
Ensure compliance with hotel policies, procedures and safety standards.
Assist with operational duties as required.

REQUIREMENTS

Previous experience in a similar role, preferably in a hotel or similar environment.
Good problem-solving skills with attention to detail.
Ability to work independently and as part of a team.
Good communication skills and a professional, service-oriented attitude.
Flexibility to work shifts, including weekends and holidays if required.

About Us

The Malta Marriott Resort & Spa located metres from Balluta beach, alongside a tranquil seafront promenade within the bustling, cosmopolitan St. Julian’s town and a 20-minute drive from Valletta, a European capital of culture city. The resort combines luxurious charm and the relaxed feel of a Mediterranean spa, with well-appointed premium category rooms and luxury suites. With four diverse restaurants and two bars, the hotel has something for every palate. The M Lounge offers spectacular views and the ideal space to work or relax. A roof top pool gives leisure travelers time to soak up the sun, whilst the spa provides an array of treatments, including a Jacuzzi, sauna, steam room, fitness center and squash court. The hotel also provides 15,000 square feet of versatile meeting and banqueting space.

Guest Relations Executive

Job Description