Swedish Customer Support Fulltime/Hybrid Malta

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We pride ourselves on our premium service standards and our ability to place the right professionals into high-impact roles across the globe.

Job Overview

We are currently seeking a dedicated individual for a Swedish Customer Support Fulltime/Hybrid Malta position in Malta. This is an exceptional opportunity for a Swedish-speaking professional to advance their career in a dynamic international environment while enjoying the flexibility of a hybrid work model.

Key Responsibilities

Support users via email in Swedish clearly and efficiently to ensure high satisfaction.
Stay sharp through regular training on publication rules, market trends, and moderation best practices.
Collaborate with your team to flag emerging trends, common user issues, and opportunities for process improvement.
Manage complaints and disputes between buyers and sellers in strict alignment with platform policies.
Facilitate returns, price adjustments, and claims for damaged or lost packages with precision.
Process payments and refunds accurately, ensuring all financial discrepancies are resolved promptly.
Liaise with external partners to guarantee smooth and efficient transaction processes.
Monitor and respond to fraud or policy violations, taking swift and decisive action when needed.

Requirements

Fluent Swedish and good English written and spoken.
Sharp decision-making in a fast-moving environment.
Reliability people can count on it's a core value here.
Exceptional attention to detail, every time.
A genuine drive to help people and keep them safe online.

What We Offer

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Hybrid Work Model (mix of on-site and remote work)
And Much More...

Life in Malta

Living in Malta offers an unparalleled lifestyle, characterized by year-round sunshine, rich Mediterranean history, and a vibrant social scene. Jobs in Malta are highly sought after by professionals who appreciate the island's unique blend of traditional culture and modern professional opportunities. Malta is truly a gem in the heart of the Mediterranean, offering a perfect backdrop for a fulfilling work-life balance.

Beyond the career potential, Malta provides an excellent quality of life with its diverse culinary landscape, clear turquoise waters, and welcoming expat community. Whether you are exploring the historic streets of Valletta or relaxing on the coast, you will find that Malta is an ideal location to settle and grow. Embrace the opportunities available through these Swedish-speaking jobs and enjoy everything this beautiful island has to offer.

How to Apply

If you are ready to take the next step in your career with this Swedish Customer Support Fulltime/Hybrid Malta position in Malta, we invite you to apply now. Join our talent network today and let Mercier Consultancy Group help you secure your future. We look forward to receiving your application.

Swedish Customer Support Fulltime/Hybrid Malta – Work In Qormi, Malta

Job Description