German Speaking Training and QA Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations. As experts in the European recruitment and BPO landscape, we specialize in high-impact placements for professional services and customer support sectors.

Job Overview

We are currently seeking a motivated professional for the German Speaking Training and QA Specialist position in Malta. This is a vital role within the customer support services industry, designed to elevate service excellence through rigorous quality assurance and expert training delivery.

Key Responsibilities

Deliver comprehensive onboarding and continuous training sessions to customer support agents in German and English.
Design and implement effective training programs to bridge knowledge gaps within the customer support services team.
Monitor and evaluate customer interactions to ensure adherence to global quality standards.
Provide actionable coaching and feedback to team members based on QA evaluations.
Collaborate closely with team leads to analyze performance trends and key metrics.
Develop and suggest strategic process improvements to enhance operational efficiency.
Maintain a high level of service excellence in a dynamic, multicultural workplace environment.

Requirements

Fluent German and English
3+ years of experience in training or QA
Strong presentation skills
Knowledge of QA frameworks
EU passport

What We Offer

Competitive salary package
Monthly Performance Bonus
A permanent contract in a prestigious firm
Opportunity to work in a vibrant, international environment

Life in Malta

Embracing one of the most sought-after locations for international talent, Malta offers a unique blend of historical charm and modern professional growth. Choosing among the many German-speaking jobs in Malta allows you to enjoy year-round sunshine, a rich Mediterranean culture, and a relaxed, outdoor-focused lifestyle that is perfect for maintaining a healthy work-life balance.

Living in Malta provides an exceptional quality of life, featuring world-class dining, safe communities, and a high concentration of professional opportunities. As you settle into this beautiful island, you will find that Malta is an ideal backdrop for your career progression, making it a premier destination for those seeking a meaningful change within the customer support services sector.

How to Apply

If you are ready to advance your career in the customer support services industry, we invite you to join our growing team in Msida. Please click 'Apply Now' to submit your application for this German Speaking Training and QA Specialist position in Malta. We look forward to hearing from you. Best regards, Mercier Consultancy Group.

German Speaking Training and QA Specialist – Work In Msida, Malta

Job Description