Role Purpose

The Junior Executive will support the effective day-to-day operation of the Sales Office, providing a professional and welcoming service to clients while assisting the team with administrative, operational and sales-related activities.

The role combines reception responsibilities with insurance administration and sales support, providing the successful candidate with the opportunity to develop their knowledge and experience within both Life and Non-Life insurance.

Key Responsibilities

Reception & Customer Service

Act as the first point of contact for clients visiting the Sales Office, ensuring a professional, welcoming and customer-focused experience.
Greet clients, understand the purpose of their visit and direct them to the appropriate team member or service.
Handle general client enquiries and provide basic information on company products, services and procedures within the individual's level of authority and knowledge.
Manage client flow within the office, particularly during busy periods.
Assist clients with the completion and submission of forms and documentation.
Receive and appropriately distribute correspondence and documentation delivered to the office.

Insurance Administration & Sales Support

Provide administrative support to the Sales Office team across Life and Non-Life insurance activities.
Assist with the preparation, processing and follow-up of quotations, renewals, policy documentation and other client requests.
Support the team with policy-related administrative tasks and ensure documentation is complete and accurately recorded.
Assist with contacting clients regarding outstanding documentation, renewals, appointments and other service-related matters.
Assist Sales Executives in maintaining an efficient pipeline of client requests, quotations and follow-ups.
Develop sufficient product and technical knowledge to gradually undertake additional insurance-related responsibilities.

Key Skills & Competencies

The successful candidate should demonstrate:

Strong customer-service orientation and a professional manner.
Good communication and interpersonal skills.
A proactive and helpful approach.
Good organisational skills and attention to detail.
Ability to prioritise and manage different responsibilities in a busy front-office environment.
Confidence in dealing directly with clients.
Ability and willingness to learn insurance products, processes and systems.
Good computer literacy and ability to work with standard Microsoft Office applications.
Ability to work effectively both independently and as part of a team.
Commercial awareness and an interest in developing within a sales and customer-service environment.

Qualifications & Experience

Secondary-level education or equivalent; further education will be considered an asset.
Previous experience in customer service, reception, administration, financial services or a sales environment would be considered an advantage.
Previous insurance experience is beneficial but not essential, as appropriate training will be provided.
Fluency in Maltese and English would be considered important for effective communication with clients.

Salary Bracket: € 23K - € 27K

Benefits

+ Flexible working hours

+ Richmond Foundation Sessions

+ Gym in Premises

+ Birthday Leave

+ Health Insurance

+ Life Insurance

+ Personal Accident Insurance

+ Canteen Allowance

+ Transport Allowance

+ Longer Maternity / Paternal leave

+ Children Sick Leave

+ Pension Plan Incentive

+ Active Ageing Incentive

+ Study / Exam Leave

+ Sports and Cultural Leave

+ Sponsorship for Training

+ Canteen Facility

+ Medical Services

+ VDU Testing

+ Sta􀆯 Discounts

+ Performance Bonus

+ Compassionate Transfer of Leave Scheme

Junior Executive – Insurance Sales Office

Job Description