Job Summary

The Business Analyst plays a key role in bridging business needs with technology solutions, particularly within the context of MAPFRE Malta’s core systems—Tron, CoreSuite, and the broader REEF ecosystem. This role supports digital transformation initiatives by gathering and translating business requirements, ensuring alignment with Group standards, and collaborating closely with developers, configuration specialists, and vendors to deliver effective, scalable solutions.

Main Responsibilities

Elicit, analyze, and document business requirements across key insurance functions including Issuance, Servicing, Claims, and Treasury.
Work closely with the Digital Transformation team to support the delivery of user-centric, value-driven solutions.
Ensure that business requirements are aligned with the capabilities and constraints of the REEF ecosystem, including Tron and CoreSuite.
Collaborate with developers and configuration specialists to ensure accurate translation of requirements into technical solutions.
Support the adoption and integration of MAPFRE Group tools, ensuring local requirements are met without compromising Group standards.
Participate in solution design discussions, anticipating the impact of changes across interconnected systems.
Ensure that functional requirements are validated through system testing prior to UAT.
Build and maintain strong relationships with internal stakeholders and external vendors, supporting contract and performance management.
Apply knowledge of SCRUM and project management methodologies to support Agile and hybrid delivery models.
Maintain documentation, traceability, and version control of all business analysis deliverables.

Accountabilities:

Accountable for the clarity, completeness, and traceability of business requirements.
Responsible for ensuring that solutions align with business needs, Group architecture, and system capabilities.
Supports the successful delivery of digital and core system initiatives through effective stakeholder and vendor engagement.
Ensures that business analysis contributes to the integrity and sustainability of the REEF ecosystem.

Skills and Qualifications

Bachelor’s degree in Business, Information Systems, or related field.
2+ years of experience in business analysis, preferably within the insurance or financial services sector.
Strong understanding of insurance operations, including Issuance, Servicing, Claims, and Treasury.
Familiarity with core insurance systems such as Tron and CoreSuite, and awareness of the REEF ecosystem.
Experience working in Agile/SCRUM environments and knowledge of project management principles.
Strong stakeholder management and vendor relationship skills.
Technical skills (e.g., SQL, data analysis, system configuration) are a strong asset.
Excellent analytical, documentation, and communication skills.

KPIs

Requirements Quality & Stability – ≤ 5–10% rework or post-signoff changes due to requirement gaps
On-Time Delivery of Requirements – ≥ 95% delivered within agreed timelines
Defect Leakage (BA-related) – ≤ 10% of defects attributable to requirement issues
UAT Success Rate – ≥ 90% test cases passed without major defects
Stakeholder Satisfaction & Engagement – ≥ 4.5/5 satisfaction and ≥ 90% participation in key activities

Salary Bracket €35K - €45K

Benefits

+ Flexible working hours

+ Richmond Foundation Sessions

+ Gym in Premises

+ Birthday Leave

+ Health Insurance

+ Life Insurance

+ Personal Accident Insurance

+ Canteen Allowance

+ Transport Allowance

+ Longer Maternity / Paternal leave

+ Children Sick Leave

+ Pension Plan Incentive

+ Active Ageing Incentive

+ Study / Exam Leave

+ Sports and Cultural Leave

+ Sponsorship for Training

+ Canteen Facility

+ Medical Services

+ VDU Testing

+ Sta􀆯 Discounts

+ Performance Bonus

+ Compassionate Transfer of Leave Scheme

Business Analyst

Job Description