Elephant & Cross is a Malta-based education company. We work with professionals who want to earn UK-regulated diplomas and degrees alongside full-time employment, in partnership with UK awarding organisations and universities.

We are recruiting a Student Success Manager to take ownership of the student experience from enrolment through to completion.

The role

The Student Success Manager is the primary point of contact for our students. The role is predominantly telephone-based and combines student support with responsibility for guiding students towards the next stage of their academic pathway.

Responsibilities

Conduct induction calls with newly enrolled students
Monitor student progress and make contact with students who have fallen behind
Respond to student queries by telephone, WhatsApp and email
Conduct completion calls: gather feedback and testimonials, and advise students on progression to their next qualification
Guide students through Get Qualified Scheme applications
Prepare and submit university applications and supporting documentation
Maintain accurate student records in our CRM
Report weekly on retention, progression and student feedback

Requirements

Fluency in Maltese and English, written and spoken
A qualification at MQF Level 5 or above (or currently studying for)
A minimum of two years' experience in a customer-facing telephone role: customer success, account management, retention, sales, recruitment, banking or insurance
Currently based in Malta

What we offer

Part-time and fully remote, with agreed fixed working hours
Base salary plus performance-related compensation
Full training on the Maltese and UK qualifications frameworks, MFHEA and MQRIC recognition, and the Get Qualified Scheme
Funded study opportunities: company funded higher education opportunities

How to apply

Applications are made through LinkedIn. You will also be asked to provide a short voice note in Maltese, no longer than 90 seconds, responding to a scenario.

Student Success Manager (Fully Remote)

Job Description