Centrecom is a trusted leader in the Business Process Outsourcing (BPO), offering various services worldwide. With a global footprint such as Malta, Fiji, and Australia, we partner with businesses and offer solutions to enhance their customer care experiences from handling inbound and outbound customer support to running a multilingual contact center that take care of questions and tech support

We are constantly on the lookout for target driven candidates who are either looking for their first job, or looking for a change in their position. If this is you, keep on reading!

About the team:

We’re a team of dreamers, problem-solvers, and all-around good vibes spreaders. We believe that customer support isn’t just about solving problems—it’s about creating memorable experiences. If you're someone who thrives on helping others, enjoys turning a frown upside down, and has a knack for making complex things simple, then this is the job for you

What we offer

A supportive, friendly work environment
Full training to help you succeed
Opportunities for career growth and advancement
Fun team events and rewards

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers

Main tasks and responsibilities

Saving the Day: You’ll be the first line of defense when our customers need help. Whether it's a question, an issue, or a moment of confusion, you’ll swoop in with your superpowers to make everything right.
Listening Like a Pro: You'll be a customer’s favorite person because you truly listen. Whether they’re excited, frustrated, or just need a little guidance, you’ll offer a warm, welcoming experience every time.
Customer Happiness Champion: You'll turn every interaction into a celebration of joy. No question is too small, no issue too big for you to handle with grace and a smile.

Educational and skill requirements

Languages: Fluency in English and Maltese is mandatory. We have other sections that carter for markets like German, Italian and French.
Communication Skills: You speak clearly, write like a pro, and know exactly how to make things sound friendly and approachable, whether on the phone, via email, or chat.
Team Spirit: You’re a team player who loves to collaborate and share ideas. You thrive in a supportive and inclusive environment where every voice is heard
Customer Service Tips: Previous work experience in similar roles will be considered an asset. Training will be provided to all candidates.
Technical Skills: Familiar with Microsoft Office programs such as Excel and Word.

Why You’ll Love It Here:

Unlimited Free Coffee (Or Tea, We Don’t Judge): You’ll never run out of caffeine or good vibes here.
Growth Opportunities: We believe in promoting from within and offering chances to develop new skills. You’ll never be stuck in one place here!
A Fun, Supportive Team: We laugh, we learn, we grow, and we always have each other's backs.
Feeling Appreciated: You’ll get all the love for your hard work—because we truly value the role you play in making our customers happy!

Other Benefits:

Health insurance
Language Bonus on certain markets
Mobile schemes
Gym packages included
In-house canteen serving healthy food
Monthly events
Free on-site parking
Staff discounts in over 50 businesses

About Us

Centrecom Limited:

Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Customer Care Agents (Local & International Projects)

Job Description