Key Responsibilities

1. Front Desk Operations
Ensure a welcoming, professional, and well-presented reception area at all times
Respond to queries from students, staff, and visitors promptly and professionally
Manage front desk supplies and maintain cleanliness and organization
Handle emails, calls, and general correspondence efficiently
Escalate issues and enquiries to the relevant departments when required
2. Academic and Student Support
Assist with student onboarding, enrolment guidance, and orientation activities
Provide general support and information regarding academic programmes and student life
Coordinate with academic and administrative teams to support student needs
Assist with ad hoc operational and administrative tasks within the Business School
3. Purchasing and Stock Management
Monitor stock levels across reception and academic departments
Conduct regular inventory checks
Coordinate and reorder office and academic supplies when necessary
Maintain accurate stock and purchasing records
4. Visa and Compliance Support
Assist the visa admissions team (full training will be provided)
Support students with visa applications and required documentation
Maintain accurate records of applications, approvals, renewals, and compliance documents
Organize and coordinate visa-related training and information sessions for students
Ensure confidentiality and compliance with internal procedures and regulatory requirements
5. General Duties
Support operational requirements and additional responsibilities as assigned
Contribute positively to a collaborative and professional working environment
Participate in continuous improvement of administrative and compliance processes

Requirements and Skills

Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Professional and customer-focused attitude
Good knowledge of Microsoft Office applications
Ability to work independently and within a team environment
Strong attention to detail and record management
Previous administrative, front office, or student support experience is considered an asset

What We Offer

Professional development and training opportunities
Exposure to international student operations and compliance processes
Supportive and multicultural work environment
Career growth opportunities within the institution

Front Office and Compliance Assistant

Job Description