SHOP SUPERVISOR — HOMEMATE
Full-Time Position

Ready to lead the team and make your mark in retail?

Take the next step in your career with Homemate, one of Malta’s leading DIY and home retail companies.

We’re looking for an energetic, hands-on Shop Supervisor who leads by example, brings out the best in people, and takes pride in running a store that customers love to visit.

ABOUT THE ROLE

From supporting your team during a busy shift to helping a customer find exactly what they need, you’ll be at the heart of the action.

You’ll oversee the outlet’s daily operations, maintain excellent service standards, and help drive sales. Working closely with management and colleagues, you’ll keep the shop organised, well stocked, and looking its best—while creating a positive atmosphere for customers and staff alike.

YOUR MAIN RESPONSIBILITIES

✔ Coordinate daily store operations, keeping the team focused and the shop running smoothly
✔ Lead, motivate, and coach sales assistants, cashiers, and customer care staff
✔ Set the standard for friendly, professional, and efficient customer service
✔ Take a hands-on approach to assisting customers with product queries and finding their way around the store
✔ Monitor stock availability and ensure shelves and displays are replenished and well presented
✔ Bring products and seasonal campaigns to life through effective merchandising
✔ Keep the outlet clean, organised, safe, and welcoming throughout the day
✔ Handle customer concerns professionally, turning challenges into positive experiences
✔ Support staff performance through regular guidance, coaching, and constructive feedback
✔ Prioritise workloads, coordinate staff deployment, and assist with schedules to ensure adequate floor coverage
✔ Share operational updates, customer feedback, and sales opportunities with management
✔ Identify ways to improve service, strengthen sales, and make daily operations more efficient
✔ Ensure health and safety procedures and company standards are consistently followed

COULD THIS BE YOU?

✅ You have experience in retail supervision, team leadership, or store operations
✅ You lead by example and communicate clearly and confidently
✅ You’re organised, proactive, and quick to find practical solutions
✅ You enjoy helping customers and supporting the people around you
✅ You can keep your team motivated and focused during busy periods
✅ You’re flexible and comfortable balancing priorities in a fast-paced environment
✅ You bring a positive attitude and are always ready to get involved

WHAT WE OFFER

✨ The opportunity to grow your career within a well-established retail company
✨ A dynamic, supportive working environment where teamwork matters
✨ The chance to build your leadership skills and make a visible difference every day

Step up. Stand out. Lead.

If you’re ready to bring your energy, ideas, and leadership to Homemate, we’d love to hear from you. Apply today!

Shop Supervisor — Homemate

Job Description