FULL TIME
L-IMSIDA, MALTA
FULL DAY
09 November 2026
Ref: 457354

We are seeking a proactive and customer-focused IT Support Officer to provide application support on a number of Health IT Systems.

The selected candidate/s will be primarily responsible for: - The provision of helpdesk support (1st and 2nd Line Support) to diagnose and resolve incidents; - The logging, escalation and resolution of reported incidents to meet the prescribed service levels in accordance with defined operational processes; - The development of end-user guides; - The development of User Acceptance Test Plans; - The provision of assistance in new system configuration and implementation where necessary.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

MALTESE

ISCED Level: Short-cycle tertiary education - Level (5)

Subjects:

Subject Level Grade

IT/ICT

Competencies

Domain: technical assistance and customer support
Work with operating system: Windows
Provide technical support for drafting of specifications
Plan the execution of assignment. Manage and operate IT systems
Supervise and monitor state of IT systems. Make back-ups and file data
Train and support users in developments, use of infrastructure and IT systems
Determine and execute phases/procedures of technical/functional testing of IT programs/applications (plan, validate, ...)
Determine interventions based on information from the helpdesk, hotline or information files
Identify the nature and origin of incidents. Diagnose. Implement amending procedures
Install equipment (stations/network equipment/peripherals...). Integrate in production environment. Configure hard/software.
Start or plan maintenance assignments. Check conformity of assignments
Create access rights and user accounts depending on profiles
Counsel and supply technical support to users, customers and services
Monitor and check interventions of maintenance engineers
Supervise and organise assignments for IT management and production
Monitor functioning of specific operation systems: disk space
Monitor functioning of specific operation systems: systems

Past Experience

Occupation

Experience(months)

INSTALLERS AND SERVICERS, INFORMATION AND COMMUNICATIONS TECHNOLOGY

Driving Licences

No Driving Licenses required for this vacancy

Remarks

Note previous experience needs to be within the Health & Care IT Sector.

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Salary: €23,000-30,000 per year

IT Support Officer

Job Description