Overview

SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You'll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.

Purpose of the Role:

You'll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key Responsibilities

Respond to technical requests from first-line support regarding transactions and payment methods
Roll out custom payment method configurations for new clients on their websites
Troubleshoot payment and transaction issues
Ensure payment systems operate efficiently
Interact with payment systems
Analyse recurring payment problems and report findings
Work with other teams, including second-line support, Finance, Account Managers, and B2C

Required Experience

Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
Clear understanding of how the Payment System works
Strong knowledge of transactions flow
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
English and Russian not lower than Upper Intermediate level
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to Have:

Experience with JIRA, Jenkins, GitLab.
Experience with monitoring systems (ELK).
Understanding of information and application security, SSH, and access credentials.

Main Advantages

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via

Technical Operations Manager - Junior

Job Description