FULL TIME
HAL LUQA, MALTA
FULL DAY
22 October 2026
Ref: 455937

Customer Care representative is required to join our team on full time basis.

Responsible for providing exceptional customer support to customers by handling inquiries, resolving issues, processing shipment requests, and ensuring a positive customer experience. The role serves as the primary point of contact for customers and supports company's commitment to delivering excellent service quality.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

MALTESE

Competencies

Make nature of the call known (order, sales, information, advertising, assistance...)
Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Register activities data (log, register for incidents or complaints...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

Apply

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Message to employer

You must complete the account profile creation to be able to apply for a course.

Salary: €23,000-24,500 per year

Customer Service Agent

Job Description