Overview

SOFTSWISS is hiring an Operational Product Manager to join our Platform Product Team. In this role, you will help ensure effective collaboration within the product team, optimize operational processes, and support smooth communication across teams and stakeholders. We are looking for someone who is a proactive and organized product professional with a solid understanding of technology and product development processes.

About Product:

Casino Platform:

The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.

You'll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.

Purpose of the role:

You will play an important role in improving team efficiency, facilitating productive discussions, and contributing to the continuous improvement and evolution of the platform product. This position offers an opportunity to work closely with the product team, identify areas for improvement, and influence product-related decisions, processes, and ways of working.

Key responsibilities

Support the Product Team in organizing and coordinating day-to-day operational activities
Identify opportunities to improve product-related processes, workflows, and ways of working
Contribute ideas and recommendations aimed at improving the product, user experience, and internal product operations
Work closely with product stakeholders to identify inefficiencies, pain points, and opportunities for product improvement
Coordinate cross-functional communication between Product, Engineering, Operations, and other relevant teams
Organize, prepare, and facilitate regular meetings, workshops, and working sessions
Define meeting agendas, document key decisions, track action items, and follow up on agreed next steps
Ensure transparency and alignment across stakeholders regarding priorities, initiatives, dependencies, and deadlines
Maintain and improve internal product documentation, process guidelines, and communication materials
Support the implementation of new processes and continuous improvement initiatives within the Platform team
Participate in discussions related to product enhancements, operational challenges, and team effectiveness
Prepare summaries, reports, and updates for internal stakeholders when required
Take ownership of additional strategic and operational tasks assigned by the Head of Platform

Required Experience

Hands-on experience in product management, product operations, or a similar product-focused role
Experience with Casino Platform or iGaming products
Solid understanding of software development processes and the product development lifecycle
Good technical knowledge and can effectively communicate with Engineering and technical teams
Understanding how product, development, and operational processes work and interact with one another
Strong organizational and time-management skills
Confidence in coordinating communication across multiple teams and stakeholders
Excellent meeting facilitation and follow-up skills
Proactive, detail-oriented, and comfortable working independently
Effectively manage multiple priorities in a dynamic environment
Strong written and verbal communication skills
Identify improvement opportunities and turn them into practical recommendations
Interest in product management, technology, and continuous improvement
Proficiency in English and Russian languages

Our Benefits:

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

Operational Product Manager - Middle

Job Description