FULL TIME
BUGIBBA, MALTA
SHIFT
20 October 2026
Ref: 455582

Responsible for supervising front office operations and ensuring that guest services are delivered efficiently and professionally.

The role supports the Front Office Manager and Assistant Front Office Manager by overseeing front desk activities, supervising staff, ensuring operational procedures are followed, and maintaining high service standards. Responsibilities include: - Supervise daily Front Office operations, ensuring efficient check-in/check-out, room allocation, guest requests, and smooth service delivery. - Monitor room availability and coordinate with Housekeeping and other departments to ensure room readiness and operational efficiency. - Ensure accurate reservation management and effective use of Front Office systems. - Supervise Front Office Shift Leaders, Agents, and Night Shift Receptionists, ensuring adherence to hotel policies, procedures, and service standards. - Provide guidance, coaching, and support to team members and assist with training and development. - Ensure professional, courteous, and responsive guest service at all times. - Handle guest complaints and service recovery situations, supporting initiatives to improve guest satisfaction and service quality. - Ensure accurate handling of payments, billing, cash transactions, shift reports, and operational documentation. - Ensure compliance with hotel policies, safety procedures, confidentiality requirements, and professional standards. - Support the implementation of sustainability initiatives and continuous improvement within the Front Office.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

ISCED Level: Upper secondary education - Level (3)

Competencies

Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)

Past Experience

Occupation

Experience(months)

RECEPTIONIST, HOTEL

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €19,000-23,000 per year

Hotel Front Office Supervisor

Job Description