FULL TIME
L-IMRIEHEL, MALTA
FULL DAY
14 October 2026
Ref: 455141

Greet and assist visitors, handle phone calls and emails, manage appointments, provide customer support, resolve inquiries, maintain records, direct clients to departments, and ensure a professional, friendly, and efficient front desk service.

Proven customer service experience or related role - Excellent verbal and written communication skills - Strong problem-solving skills and attention to detail - Proficiency in using CRM software and other relevant applications - Familiarity with order processing and customer service procedures - Strong organizational skills and ability to multitask efficiently - Ability to work independently and as part of a team - Basic technical knowledge to assist with technical issues and inquiries - Empathetic and patient attitude when dealing with customers - Ability to stay calm under pressure and manage time effectively - Willingness to participate in ongoing training and professional development - Knowledge of company products, services, and policies - Understanding of sales principles and ability to upsell products and services

Profiles

Competencies

Monitor access and movement (circulation) of persons within the organisation - check sites and rooms.
Take telephone calls. Pass on calls to the desired interlocutors. Take messages
Inform persons or refer/accompany them to the desired interlocutor, department or place
Welcome people and identify their demands
Register, sort and stamp correspondence
Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Answer phone calls, receive customers, inform or orient customers

Past Experience

Occupation

Experience(months)

RECEPTIONIST, GENERAL

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €1,321 per month

Receptionist / Customer Care

Job Description