Otis is the world’s largest elevator and escalator company, serving customers in over 200 countries and territories. With 72,000 employees, we maintain around 2.4 million units worldwide. Our global team works together across time zones and cultures to drive innovation and deliver excellence. We’re currently looking for a New Equipment Sales Assistant to join our team.

Responsibilities

General office duties in the Sales department
Assisting in quotations, client follow-ups and contracts of sale when necessary
Maintaining a properly organised filing system for certifications, lift contracts and other documents where necessary
Administering the installation schedule
Scheduling of appointments as advised by Sales Director
Organising measurements of lifts
Assisting in the lift order process as necessary
Compiling and preparing relative paper work for lift certification and registration, including lift manuals
Contributing to teamwork and team efforts to accomplish targets
Providing support to various teams and departments as needed
Requesting suppliers for price quotes and offers and ensuring follow-up communication
Answering incoming calls and responding to customers’ emails and routing to the appropriate resources for resolution and follow-up where necessary
Provide product and service information to customers
Maintain and promote a positive attitude toward customers and fellow employees regardless of the circumstances
Share information across the organisation by using the right communication flows
Apply appropriately mannered communication skills with clients, colleagues and superiors
Comprehend customer requirements, provide high-quality service and customer support during site visits
Build positive relationships with customers, always apply excellent customer care and oversee the preservation of both the clients’ and company’s property and equipment
Organise Health and Safety subcontractors’ site visits prior to lift installations
Organising and sending Health and Safety reports to clients and following up as required
Attend any training provided by the Company and sit for the respective assessments accordingly
Maintain customers’ trust relationship by keeping service information confidential
Follow all the company’s filed procedures and protocols
Any other duties may be necessary from time to time

Attributes

Conducts professional behaviour with a positive ‘can-do’ attitude
Organised, works independently and able to prioritise his / her workload
Strong customer service practices and skills
Punctual and dependable
A clear communicator and an active listener

Requirements

Minimum of 1 year of experience in a similar role within a customer-oriented industry, preferably in after-sales services
Excellent written and oral proficiency in English and preferably also Maltese
A valid Maltese driving license
Strong proficiency with the Internet, Microsoft Office and electronic devices

Remarks

The list of ‘Duties and Responsibilities’ appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent or immutable and can be amended from time to time as deemed fit by the Company, aligned with its exigencies.

Sales Office Administrator

Job Description