FULL TIME
BIRKIRKARA, MALTA
FULL DAY
30 September 2026
Ref: 454141

The Trainer is responsible for the delivery of training sessions related to game rules, incident handling, settlement procedures, and the signalling system.

Key Responsibilities: Training Delivery Deliver training sessions covering: Deliver training sessions covering: Game rules and procedures Incident handling and escalation Settlement processes Use of the signalling system Ensure training: It is clear, structured, and easy to understand. Reflects approved SOPs. Includes practical examples and scenarios. Incident & Settlement Support Reinforce understanding of: Identifying incidents. Correct escalation processes. Supporting accurate settlements. Assist trainees in applying procedures correctly during training sessions. Signalling System Support training on: Signalling workflows. Communication during incidents. Correct use of tools and processes. Learner Support Provide guidance and support to trainees during and after sessions. Address questions and clarify procedures. Ensure trainees are confident in applying what they have learned. Training Quality Deliver training in line with guidance from the Training Team Lead. Maintain consistency across sessions. Provide feedback on trainee understanding and areas of improvement. Training Materials Use and follow approved training materials. Support updates to materials where required. Cross-Functional Awareness Maintain basic awareness of: Engagement expectations (led by Performance Lead). Presentation standards. Reinforce alignment without leading these areas. Success Metrics (KPIs) Trainee understanding and knowledge retention, Accuracy in rule application, Reduction in training-related errors, Consistency in training delivery, Feedback from trainees and Training Team Lead.

Profiles

Competencies

Supply machines. Record data (daily receipts on opening and closing the games...)
Inform customers about the functioning of arcade. Monitor spaces (detect risks, disturbances...)
Carry out basic maintenance of appliances
Clean/clear gaming equipment and hall (cleanliness, design, signage...)
Check gaming equipment and reporting malfunctions

Past Experience

Occupation

Experience(months)

BOOKMAKERS, CROUPIERS AND RELATED GAMING WORKERS

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €27,000 per year

Trainer

Job Description