Job Overview

As a KYC & Onboarding Analyst, you will support customers through the registration and verification process, with a focus on Portuguese-, Dutch- or Finnish-speaking markets. Your main focus will be to ensure player verification is completed smoothly, accurately, and in line with regulatory requirements. The role includes shift work covering mornings, evenings, and weekends

About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and the Netherlands.

We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.

Following our success in those regulated markets, we are now expanding into Portugal. Having officially obtained our Portuguese licence, we are ready for the launch of Vincino.pt and are looking for more A-class talent to join our mission of building the next iGaming giant. Are you a self motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!

Responsibilities

Review and verify customer information, documents, and automated verification results in line with KYC and AML requirements
Escalate complex cases appropriately
Assist customers who experience issues during registration, follow up on incomplete registrations
Follow up on incomplete registrations
Support the full KYC lifecycle, including ongoing checks where needed
Spot and report bugs, inefficiencies, and process gaps
Work closely with CS, P&F, AML, Product, other internal teams, and external provider

Requirements

Fluent English
Portuguese, Dutch or Finnish is an advantage
Strong attention to detail critical thinking, and a user-centered approach.
Clear and professional communication skills
Understanding of compliance and KYC requirements in regulated environment (preferred but not mandatory)
Responsible, organized, and able to work independently
Flexible to cover shifts including mornings, evenings, and weekend

What we offer

A hybrid working model.
Competitive salary based on experience and qualifications.
Brand new offices.
Private parking.
Private Health insurance.
Wellness allowance up to €600 per year.
Employee assistance program with Richmond Foundation.
Birthday wishes with something special.
Office lunches and daily nibbles such as fresh fruit and healthy snacks.
Meal allowance.
Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com".

KYC & Onboarding Analyst

Job Description