About the Role

We are seeking a motivated and customer-focused Business Applications Implementation and Support Specialist to join our growing team. Reporting to the Line Manager, the successful candidate will act as a key point of contact for customers throughout the full lifecycle of our ERP and Business Intelligence (BI) solutions — from requirements gathering and solution design to implementation, training, and ongoing support.

This is an exciting opportunity for a professional who enjoys combining technical expertise with customer engagement, problem-solving, and business process improvement. The role offers significant opportunities for career development within a dynamic and forward-thinking organisation.

Key Responsibilities

Engage with customers to analyse, understand, and document business requirements, translating operational needs into clear functional specifications.
Evaluate customer requirements and recommend suitable ERP and BI solutions, presenting well-reasoned options and business cases.
Design and implement end-to-end business application solutions aligned with customer business processes and objectives.
Configure, customise, and enhance ERP / BI applications, reports, and workflows to meet customer requirements.
Conduct comprehensive testing of system modifications and enhancements, maintaining appropriate documentation and evidence of test results prior to deployment.
Deliver user training sessions and develop supporting documentation, including user manuals, training guides, and process documentation.
Provide timely and effective troubleshooting, technical support, and issue resolution to customers, ensuring minimal disruption to business operations.
Maintain and continuously develop technical expertise in the ERP and BI solutions represented by the organisation.
Keep abreast of emerging technologies, product updates, and industry best practices.
Support the sales team by providing pre-sales consultancy, solution presentations, and product demonstrations.
Collaborate effectively with internal teams to ensure successful project delivery and customer satisfaction.
Perform any other duties relevant to the position as may be assigned by management.

Requirements

MQF Level 6 qualification (or equivalent) in Computer Information Systems, Business Information Technology, Information Systems, Computer Science, or a related field.
Minimum of 2 years' experience within the IT, business applications, ERP, financial systems, or related industry in a support, implementation, consultancy, or technical role.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues in a structured and efficient manner.
Excellent communication and interpersonal skills, with the ability to interact confidently with both technical and non-technical stakeholders.
Fluency in written and spoken English and preferably also Maltese.
Ability to work independently while also contributing effectively within a team environment.
Strong organisational skills with the ability to manage multiple tasks and priorities.

Desirable

Hands-on experience in the implementation, support, or administration of ERP systems.
Experience working with multiple ERP modules and / or across different industry sectors.
Knowledge of accounting principles, financial processes, and finance-related business applications.
Experience with relational databases, database administration, reporting tools, and data analysis.
Experience in customer-facing consultancy, training delivery, or business process analysis.
Familiarity with Business Intelligence (BI) platforms and reporting solutions.

What We Offer

A challenging and rewarding role within a growing and innovative organisation.
Exposure to a diverse portfolio of ERP and Business Intelligence solutions.
Ongoing professional development and training opportunities.
A collaborative and supportive working environment.
Opportunities for career progression and personal growth

Business Applications Implementation & Support Specialist

Job Description