FULL TIME
SAN GILJAN, MALTA
SHIFT
16 September 2026
Ref: 453040

We are seeking an enthusiastic Guest Service Line Agent (Telephone Operator) to provide excellent guest service and ensure requests are handled efficiently and professionally.

Key Responsibilities: -Manage guest requests and enquiries through the telephone line. -Personalise guest service by anticipating needs and exceeding expectations. -Promote hotel services and products using upselling and cross-selling techniques. -Handle guest concerns and incidents according to established procedures. -Coordinate with other departments to ensure smooth and timely service delivery. -Follow up on requests to ensure guest satisfaction.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

Competencies

Put telephone calls through to clients
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Take telephone calls. Pass on calls to the desired interlocutors. Take messages
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Answer internal or external telephone calls. Pass on messages to guests
Welcome public and inform about facilities (plan, programme, give welcome brochure...)

Past Experience

Occupation

Experience(months)

ATTENDANT, OTHER

Driving Licences

No Driving Licenses required for this vacancy

Apply

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Salary: €1,200-1,300 per month

Guest Service Line Agent

Job Description