FULL TIME
L-IMSIDA, MALTA
SHIFT
11 September 2026
Ref: 452763

The Social Support Officer (SSO) provides direct frontline support to individuals and families residing within our residential services.

The Social Support Officer (SSO) provides direct frontline support to individuals and families residing within our residential services. Working under the supervision of the Care Leader and House Leader, the SSO plays a key role in creating a safe, respectful, and supportive environment that promotes wellbeing, dignity, and independent living. The SSO provides practical assistance, emotional support, and day-to-day guidance to residents while contributing to the effective operation of the residential service. Through positive relationships, professional boundaries, and trauma-informed practice, the SSO supports residents in progressing towards their individual goals and successful reintegration into the community. Residential Support: Builds positive, respectful, and professional relationships with residents; Provides practical, emotional, and social support in accordance with individual care plans; Supports residents throughout their journey towards independent living; Encourages residents to participate in programmes, appointments, activities, and community life; Promotes resident dignity, empowerment, participation, and personal responsibility. Daily Care & Wellbeing: Assists residents with day-to-day living skills including budgeting, cooking, cleaning, personal hygiene, laundry, shopping, and time management; Encourages healthy lifestyles and positive daily routines; Supports residents in maintaining their physical, emotional, and mental wellbeing; Monitors residents' wellbeing and promptly reports concerns to the Care Leader; Provides appropriate emotional support whilst maintaining professional boundaries. Residential Support: Supports the smooth day-to-day operation of the residential service; Encourages residents to maintain clean, safe, and respectful communal living environments; Completes routine residential tasks as delegated by the House Leader; Assists with admissions, room preparations, resident orientations, and departures; Supports meal preparation, house routines, and daily operational activities where required. Safeguarding & Risk Management: Promotes safeguarding and resident safety at all times; Responds appropriately to incidents, emergencies, disclosures, and behavioural concerns; Reports safeguarding concerns immediately in accordance with YMCA Malta policies; Assists in managing conflict using trauma-informed and de-escalation approaches; Maintains appropriate professional boundaries with residents. Care Plan Support: Supports residents in working towards the goals identified within their individual support plans; Encourages attendance at appointments with internal and external services; Reinforces interventions agreed by the multidisciplinary team; Provides feedback to the Care Leader regarding resident progress, concerns, and achievements. Collaboration: Works collaboratively with the Residential Coordinator, Care Leader, House Leader, and wider Community Services Team; Cooperates with Psychotherapeutic Services, social workers, healthcare professionals, statutory agencies, and external partners where appropriate; Participates actively in team meetings, shift handovers, supervision, and reflective practice sessions; Contributes to maintaining a positive and supportive team culture. Documentation & Reporting: Completes accurate and timely case notes, incident reports, safeguarding records, and daily shift reports using the Client Management System; Maintains confidentiality in accordance with organisational policies and data protection legislation; Reports concerns, risks, maintenance issues, and operational matters to the appropriate team leader; Contributes to accurate handovers between shifts. Professional Practice: Demonstrates professionalism, reliability, empathy, and accountability; Practices in accordance with YMCA Malta's values, policies, and Code of Ethics; Participates in mandatory training, supervision, and continuous professional development; Maintains appropriate personal and professional boundaries at all times; Promotes equality, diversity, inclusion, and cultural sensitivity throughout service delivery. Flexibility: Works across residential services and shifts, including evenings, weekends, nights, and public holidays where required; Supports colleagues during emergencies and periods of increased operational demand; Undertakes additional reasonable duties consistent with the responsibilities of the role.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

MALTESE

ENGLISH

ISCED Level: Bachelor or equivalent - Level (6)

Subjects:

Subject Level Grade

SOCIAL CARE

SOCIAL WORK

Competencies

Maintain and clean communal parts
Check health condition of patient. Observe mood swings/behaviour changes... Inform parties concerned (family, doctor...)
Assist people in their daily activities
Help patient during everyday activities. Observe changes in patient's condition
Record follow-up data on child. Exchange info with team, family, administrative services, caring personnel...
Do animation/recreational activities (games, reading). Stimulate person encouring participation
Inform patients on leisure opportunities and guide them through these activities
Advice person with caring need on daily life activities (meals, domestic tasks, hygiene, safety)
Target group: disadvantaged/underprivileged persons
Create reports and documents on analyses, accidents and incidents
Draw up or update activity reports
Create dossier for patients at home and coordinate interventions (nursing care, rehabilitation)
Discuss condition of person needing care (feeling unwell, being unsatisfied...). Refer to a doctor, social worker...
Organise daily activities for person needing care; monitor performance; intervene in case of incidents/conflicts
Identify persons in social distress; suggest solutions such as offering shelter or referring to specialised services
Keep abreast of information/regulations. Represent organisation with entities (counselling bodies, social partners...)
Take care of and accompany children during daily activities; ensure respect of social rules of conduct/behaviour
Work within social and ethical norms

Past Experience

Occupation

Experience(months)

CARE WORKER, PERSONAL (INSTITUTION-BASED)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €23,000 per year

Social Support Officer

Job Description