FULL TIME
IL-BELT VALLETTA, MALTA
SHIFT
11 September 2026
Ref: 452645

Back Office Control Centre Officer ,The role is responsible for managing arrivals and departures, handling guest queries, and ensuring a seamless experience throughout the guest journey.

Answer and manage incoming guest calls, requests, and enquiries in a professional and courteous manner. Log, monitor, and update all guest requests in the hotel's Guest Management System (GMS). Manage the hotel's Property Management System (PMS), ensuring guest information, room status, and operational updates are accurately maintained and communicated to the relevant departments. Coordinate and communicate guest requests promptly to departments such as Housekeeping, Maintenance, Food & Beverage, Front Office, and Reservations. Follow up on outstanding requests to ensure timely completion and guest satisfaction. Monitor the GMS to ensure tasks are assigned, tracked, and closed correctly. Maintain accurate records of service requests. Escalate urgent issues or guest complaints to the appropriate manager or department. Provide administrative support to hotel operations as required. Ensure all communications are clear, accurate, and in line with hotel standards. Maintain confidentiality of guest and hotel information at all times.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

Subjects:

Subject Level Grade

FRONT OFFICE

Competencies

Inform persons or refer/accompany them to the desired interlocutor, department or place
Retrieve/input/update computer data (search/consult databases) (create badges/registration of persons/phone reports...)
Keep billboards, information and company publicity material up to date
Advise and assist interlocutors with regard to daily administrative tasks
Monitor access and movement (circulation) of persons within the organisation - check sites and rooms.
Take telephone calls. Pass on calls to the desired interlocutors. Take messages
Welcome people and identify their demands
Register, sort and stamp correspondence
Copy, classify, type documents and do their layout
Answer internal or external telephone calls. Pass on messages to guests

Past Experience

Occupation

Experience(months)

RECEPTIONIST, GENERAL

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €20,000 per year

Back Office Control Centre Officer

Job Description