The Planning Authority invites applications for the post of OFFICER IV (ICT) - ASSISTANT SYSTEMS SUPERVISOR (ICT OPERATIONS SUPPORT)Terms and Conditions

a) indefinite employment subject to a successful probationary period of 6 monthsb) annual basic salary of €26,015.00 progressing to €28,493.00; c) a performance bonus; d) Flexitime, reduced summer hours, family-friendly initiatives, health insurance, and shut-downs; ande) Automatic progression to the higher grade after two years, subject to satisfactory performance, reaching an annual salary of €32,080.00.

Duties and responsibilities

The duties and responsibilities of the position are: -

To assist in the provision of support, maintenance, monitoring, fault identification and resolution for end-user devices and peripherals, and related software. To install, configure, test and support hardware equipment, including user devices, peripherals and components.
To provide first line of support to users on hardware and software issues and queries.
To assist in the support of the telephony and communications setup and user queries.
To assist in the upkeep of the software, hardware and other asset inventories.
To assist in the maintenance of the ICT stores and adequate stock levels.
To participate in the maintenance, documentation and adherence to the quality system of the ICT Unit.
To carry out various subsidiary tasks relevant to effective working in the job within the scope normal flexibility.
Eligibility, Qualifications and Experience Required

4.1 By the closing date of this advert, applicants must be: a) citizens of Malta; orb) citizens of other Member States of the European Union who are entitled to equal treatment to Maltese citizens in matters of employment by virtue of EU legislation and treaty provisions dealing with the free movement of workers; orc) citizens of any other country who are entitled to equal treatment to Maltese citizens in matters related to employment by virtue of the application to that country of EU legislation and treaty provisions dealing with the free movement of workers; ord) any other persons who are entitled to equal treatment to Maltese citizens in matters related to employment in terms of the law or the above-mentioned EU legislation and treaty provisions, on account of their family relationship with persons mentioned in paragraph (a), (b) or (c); ore) third country nationals who have been granted long-term resident status in Malta under regulation 4 of the “Status of Long-Term Residents (Third Country Nationals) Regulations, 2006” or who have been granted a residence permit under regulation 18(3) thereof, together with family members of such third country nationals who have been granted a residence permit under the “Family Reunification Regulations, 2007”; orf) in possession of a residence document issued in terms of the “Residence Status of United Kingdom Nationals and their Family Members in Malta in accordance with the Agreement on the Withdrawal of the United Kingdom and Northern Ireland from the European Union and the European Atomic Energy Community Regulations”. The advice of the Citizenship Unit within Community Malta Agency and the Expatriates Unit within Identita` should be sought as necessary in the interpretation of the above provisions. The appointment of candidates referred to at (b), (c), (d) and (e) above would necessitate the issue of an employment licence in so far as this is required by the Immigration Act and subsidiary legislation. Jobsplus should be consulted as necessary on this issue. AND 4.2 By the closing date of this vacancy, applicants must be in possession of: ROUTE A OR ROUTE B Qualifications and Experience – Route A or Route B Route A – Qualification Good general level of education with one (1) MQF Level 3 pass in an ICT related subject, such as computer science, information technology, communications, networking or hardware support. An additional two (2) MQF Level 3 passes in two of the following: Mathematics, English, Maltese, ICT, physics, business studies, accounts, economics, biology, chemistry or equivalent. OR Route B – Experience A minimum of one (1) year experience in a position providing user support within a networking or hardware support function. AND 4.3 Skills (applicable to Route A and B) Required:

Must be fluent in spoken and written English and Maltese.
Good oral and written communication skills
Aptitude towards technical problem identification and resolution
Adequate telephone communication skills
Submission of Application and Supporting Documentation

5.1 Applications are to be submitted, for the attention of: The Human Resources Manager Planning Authority Ref: Officer IV (ICT) - Assistant Systems Supervisor (ICT Operations Support) only by email on jobapplications@pa.org.mt, and are to include: a) Application letter; b) A detailed curriculum vitae in pdf format; c) Copies of all qualifications; d) For qualifications which are not awarded by the University of Malta or MCAST, proof of local equivalence issued by the Malta Further and Higher Education Authority (MFHEA); e) For qualifications awarded in a language other than English, a certified translation of the qualification in the English language; f) The completed Declarations by Candidate, which can be downloaded from https://www.pa.org.mt/en/vacancies; g) The Jobsplus Employment History, which can be downloaded from https://jobsplus.gov.mt/; andh) For applicants eligible under 4.1 (b), (c), (d) and (e), a copy of a valid passport, and for applicants eligible under 4.1 (f), copy of a valid residence document. by not later than 12:00 (Central European Time) on Friday, 4th September 2026. 5.2 It is the responsibility of the applicants not to leave until the last moment for submission of their application. 5.3 Applications which are received after the closing date and time (i.e. late application) will not be processed. 5.4 Original certificates and/or testimonials are to be invariably produced for verification at the interview. Jobsplus Permit No. 506/2026

Officer Iv (ict)-Assistant Systems Supervisor (ict Operations Support)

Job Description