Overview

SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities

Respond to inquiries and requests professionally and efficiently

Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance

Use internal tools and workflows effectively (training provided)

Escalate complex or unresolved cases to the appropriate team with detailed documentation

Maintain high quality and accuracy in all communications and task handling

Handle a high volume of tasks efficiently while maintaining professionalism

Work from our office in Tbilisi – mandatory

Follow a rotating schedule of 20 floating shifts per month, alternating between day (10:00 AM – 7:00 PM) and evening (5:00 PM – 2:00 AM) shifts

Required Experience

Confident English (B2+ or higher), especially strong written communication

Ability to write structured, clear, and professional messages

Strong sense of responsibility and punctuality, reliable schedule adherence

Ability to receive and apply feedback; eagerness to learn and grow

Confident computer user with solid knowledge of basic tools and platforms

Attention to detail

Nice to have:

Previous experience in Customer Support

Our Benefits:

Full-time work opportunities

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons with a native speaker

Generous referral program

Training, internal workshops, and participation in international professional conferences and corporate events

First Line Support Specialist - Junior

Job Description