Senior Instructor

The Senior Instructor provides frontline operational leadership, high-quality training delivery, and direct mentoring for the instructional team..

Acting as a key bridge between the instructors and team leader/management, the Senior Instructor oversees daily venue readiness, enforces rigorous Health & Safety protocols, and maintains strict alignment with the company’s Quality Management System (QMS). Additionally, the role plays a hands-on lead in supporting course accreditation audits (specifically for IOSH/NEBOSH) and delivering on or off-site or client-specific training and Risk assessments as required.

KEY RESPONSIBILITIES

• Leadership, Supervision & Staffing:
• Directs and mentors training instructors, ensuring operational staff resources are effectively maintained.
• Collaborates on the preparation of staff rotas and duty assignments to guarantee comprehensive coverage across all scheduled courses and facility operations.
• Swiftly resolves team issues or operational challenges, working to support the Lead Instructor and Operations Manager to address escalated matters.
• Active participant in weekly operational meetings, providing key frontline insight to support upper management decisions.
• Stepping in to provide seamless instructional cover during staff absences, keeping all planned operations running smoothly.
• Programme Standards & Objectives:
• Oversees day-to-day operational activities relative to course delivery, ensuring total alignment with the company’s and/or client’s QMS requirements. Also assist and support the Team during Internal and external audits.
• Guarantees all training environments, practical venues, and specialized equipment are prepped, fully functional, and operationally safe.
• Supervise student safety, discipline, and well-being throughout all training exercises.
• Support the Lead Instructor and Operations Manager to ensure all routine and emergency maintenance is properly performed and logged according to QMS protocols.
• Health, Safety & Risk Management:
• Contributes directly to support the Health & Safety Manager in building robust Health & Safety practices across training facilities to safeguard personnel, delegates, and site visitors.
• Contributes directly to support the Health & Safety Manager in H&S Risk Assessments on or off-site
• Performs daily visual checks on Instructor Checklists and conducts random spot-audits on equipment in functional work areas.
• Immediately flags equipment faults, working to support the Lead Instructor and Operations Manager to ensure defective gear is promptly decommissioned or tagged out.
• Verifies that detailed risk assessments are completed for every task, venue, and practical scenario.
• Strictly enforces safety management protocols, including mandatory PPE compliance for both staff and trainees.
• Responsible and main contact for our IOSH/NEBOSH accreditations ensuring compliance and successful completion of annual audits
• Professional Conduct & Appearance:
• Leads by example in maintaining an impeccable standard of personal presentation, wearing company PPE/apparel to build a professional image.
• Upholds core company values, promotes team cohesion, and preserves strict operational confidentiality.
• Flexibility & Additional Duties:
• Demonstrates adaptability in taking on additional responsibilities aligned with the scope and competence of the role.
• Capable of conducting off-site training delivery/risk assessments, including potential overseas deployment.

The list of ‘Responsibilities’ appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent.

REQUIRED QUALIFICATIONS & EXPERIENCE

• Experience: Proven track record in an Instructor role, with demonstrated supervisory, team-lead, or senior-level experience preferred. Background in Fire & Rescue Services, fire training facilities, Occupational Health and Safety training and assessments or practical safety-critical environments preferred.
• Certifications: First-class instructional capabilities with certifications in education, health & safety, or technical instruction disciplines. CMAS 3-star, PADI Divemaster, or equivalent qualifications preferred where applicable.
• Licensing: Valid Driving Licence.
• Technical Proficiency: High proficiency in safety equipment maintenance, QMS compliance checking, and equipment audit processes.
• IT Competency: Competent user of Microsoft Office applications (MS Outlook, Word, Excel, and PowerPoint).

REQUIRED SKILLS & ATTRIBUTES

• Instructional Leadership: Proven capability to guide, motivate, and organize instructor teams, manage duty rotas, and foster strong team spirit.
• Communication & Diplomacy: Clear, articulate, and diplomatic communicator capable of engaging effectively with trainees, peers, and senior management.
• Risk & Safety Management: Strong working knowledge of H&S policies, practical risk assessment formulation, and QMS compliance.
• Attention to Detail: Rigorous approach to course accreditation documentation, equipment checklist audits, and facility readiness.
• Analytical Thinking: Skill in reading operational feedback and course data to implement practical upgrades to training delivery.
• Composure & Assertiveness: Able to remain calm, focused, and decisive during peak workloads, emergency schedule changes, or high-pressure situations.

COMPANY CULTURE FIT

• Support the Lead Instructor and Operations Manager to champion company values, mission goals, and core safety procedures.
• Drive a proactive, solution-minded leadership approach across all daily challenges.
• Pursue continuous professional development and deliver top-tier customer care.